Own The Shift — Frontline Coach ("the Service") is operated by OTS Media LLC, a Missouri limited liability company ("we," "us," "our"). These Terms of Service are a legal agreement between you and OTS Media LLC.
They cover the Frontline Coach website and application and all related tools. Certain features may later be sold to organizations under a separate written agreement; where such an agreement exists, it controls over these Terms for that organization's users.
By checking the acceptance box and creating an account, you confirm you have read and agree to these Terms and acknowledge the Privacy Policy. If you don't agree, don't create an account or use the Service.
We keep a record of the account, date, and version of the Terms and Privacy Policy accepted. If we make a material change — for example to liability, dispute resolution, data use, or paid terms — we will notify you and, where appropriate, ask you to accept the updated version before continuing.
Frontline Coach is an AI-assisted coaching tool for newly promoted managers and shift leaders. It generates suggested language, practice roleplays, diagnostics, and documentation drafts based on information you provide.
Features may change, and some may be experimental. We don't promise the Service will always be available, error-free, or fit for any particular decision you make with it.
The Service provides general coaching guidance only. It is not legal advice, HR advice, or a substitute for a qualified attorney, HR professional, or your employer's policies. Any employment action you take — including coaching, discipline, documentation, or termination — is your decision and your responsibility. Always follow your company's policies and applicable law.
You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for the accuracy of your account information, for keeping your login credentials secure, and for all activity under your account. Tell us promptly at hello@otsowntheshift.com if you suspect unauthorized use.
If you create an account using an employer's email or on an employer's behalf, you confirm you're authorized to do so. Whether an employer can access accounts or content created by its people depends on any separate agreement with that employer.
Don't use the Service to harass, discriminate against, retaliate against, or unlawfully surveil any person. Don't use it to build a record intended to justify an unlawful employment action.
Don't reverse-engineer, scrape, resell, or share access to the Service, attempt to defeat its security, or use it to violate anyone's rights or the law.
Responses are generated by AI and may be inaccurate, incomplete, outdated, or wrong for your specific situation. You must review and exercise your own judgment on everything before using it in a real conversation, coaching session, or written record.
You agree NOT to rely on the Service as the sole or primary basis for any hiring, firing, promotion, demotion, pay, discipline, scheduling, accommodation, harassment, or other legally significant employment decision. The Service supports your judgment; it does not replace it, and it is not an automated decision-making tool. Federal, state, and local laws govern the use of automated tools in employment, and you are responsible for complying with them.
Coaching often involves describing employees or coworkers. When you enter information about another person, you confirm you have the authority to do so and that doing so complies with your employer's policies and applicable law.
Please keep entries limited to what the coaching actually needs. We ask that you avoid entering full legal names, government IDs, medical or disability details, or other sensitive personal information about employees unless truly necessary. You are responsible for the information you choose to enter.
You keep ownership of what you type into the Service. You grant us a limited license to store, process, and transmit your inputs and the generated outputs solely to operate the Service for you — including sending inputs to our AI provider, saving your session history, protecting against abuse, and generating your practice-pattern feedback.
We do NOT use your inputs or outputs to train AI models, and we do not sell them. This license ends when you delete the content or your account, except for limited copies retained as described in the Privacy Policy or required by law.
The Service itself — software, design, brand names, logos, prompts, frameworks, and documentation — belongs to OTS Media LLC or its licensors. We grant you a limited, revocable, non-transferable license to use the Service for its intended purpose while your account is in good standing. Any feedback you send us may be used to improve the Service without obligation to you.
The Service is currently free to use. We do not charge you, and no automatic renewal or billing is in effect.
If we introduce paid plans, we will disclose all material terms — price, billing cadence, any trial length and what happens when it ends, and renewal timing — clearly at the point of purchase, and obtain your express consent before charging you. Where a plan renews automatically, we'll say so plainly and let you cancel online at least as easily as you signed up, with confirmation. Specific paid terms will be added here before any charge is made.
The Service depends on third parties, including Anthropic (AI processing), Supabase (authentication and database), Netlify (hosting), and Google (optional sign-in). Their availability and their own terms are outside our control. We're not responsible for failures or changes in third-party services, though we'll make reasonable efforts to keep the Service running.
You can stop using the Service and request account deletion at any time by contacting hello@otsowntheshift.com (or using the in-app option where available). We may suspend or terminate accounts that violate these Terms, and may act immediately without advance notice where needed to address fraud, abuse, security, or legal risk.
On termination, your license to use the Service ends. We'll delete or de-identify your data as described in the Privacy Policy, subject to limited operational copies and any legal retention obligation.
The Service is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted or secure operation. We do not warrant that AI output is correct or suitable for your situation. Some jurisdictions don't allow certain disclaimers, so parts of this section may not apply to you.
To the maximum extent permitted by law, OTS Media LLC will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or business interruption, arising from your use of the Service — including any employment decision made using its output.
To the maximum extent permitted by law, our total liability for any claim relating to the Service will not exceed the greater of the amount you paid us for the Service in the twelve months before the claim, or fifty U.S. dollars ($50). Nothing here limits liability that cannot be limited by law.
You agree to defend and indemnify OTS Media LLC against third-party claims and reasonable costs arising from your misuse of the Service, your violation of these Terms or the law, or information you entered that you had no right to enter — including claims by an employee or coworker about information you submitted about them. This does not apply to the extent a claim results from our own violation of law.
These Terms are governed by the laws of the State of Missouri, without regard to conflict-of-laws rules, and except where your local consumer-protection laws provide rights that cannot be waived.
Before filing anything, contact us at hello@otsowntheshift.com and give us 30 days to resolve the issue informally. If we can't, disputes will be resolved in the state or federal courts located in Missouri, unless a binding arbitration provision is added here in the future. (No arbitration or class-action waiver currently applies; if one is added, it will be presented for your acceptance.)
You consent to receive account, security, and service communications from us electronically, and agree that electronic records and agreements satisfy any requirement that they be in writing. Keep your email address current so you receive these notices. You may still receive certain notices inside the app.
We want the Service to be usable by everyone. If you encounter an accessibility barrier, tell us at hello@otsowntheshift.com and we'll work to provide the information or function in another way.
These Terms, with the Privacy Policy, are the entire agreement between you and us about the Service. If any part is unenforceable, the rest stays in effect. We may assign these Terms in connection with a merger or sale; you may not assign yours without our consent. Our failure to enforce a term isn't a waiver.
We may update these Terms; material changes will be notified as described in Section 2. Questions: OTS Media LLC, hello@otsowntheshift.com, 11628 Old Ballas Rd, Suite 345, PMB 1228, St. Louis, MO 63141.